Man with Van Capham Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Capham provides removal, transport, and associated services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company, or organisation that makes a booking with Man with Van Capham.

We, us, our means Man with Van Capham as the provider of van and removal services.

Services means any removal, transport, loading, unloading, packing, or associated services provided by us.

Goods means the items, belongings, or materials that are to be moved, transported, or handled by us.

2. Scope of Services

We provide man and van removal services, including local household moves, small office relocations, collection and delivery of items, and related transport within our general service area and the wider United Kingdom, subject to prior agreement.

The precise scope of the Services for each booking, including collection and delivery addresses, dates, times, and any additional requirements, will be agreed at the time of booking and confirmed in a booking confirmation where applicable.

We reserve the right to refuse to transport any item that we reasonably consider to be unsafe, illegal, excessively fragile, perishable, hazardous, or otherwise unsuitable for transport in our vehicles.

3. Booking Process

All bookings must be made directly with us in advance. When you make a booking, you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses

Access details at each address, including any restrictions such as parking limitations, stairs, lifts, narrow doorways, or time-limited loading bays

An accurate description and approximate quantity of Goods to be moved

Any special handling requirements, such as fragile items, heavy or bulky items, or valuables

The booking is not confirmed until we have accepted your request and, where applicable, you have paid any required deposit. We may refuse or cancel a booking at our discretion where we consider that we cannot safely or lawfully perform the Services.

It is your responsibility to ensure that the details you supply at the time of booking are correct. Additional charges may apply if the information provided is inaccurate or incomplete and additional time, labour, or equipment is required.

4. Quotations and Pricing

Any quotation or estimate we provide, whether in writing or verbally, is based on the information you provide at the time of enquiry. Quotations are normally given on an hourly rate, fixed fee, or a combination of both, and will specify the basis on which charges are calculated.

We reserve the right to adjust the final price if:

The volume, weight, or nature of the Goods differs from the original description

Access at either property is materially more difficult than advised, including issues such as long carry distances, additional floors, or unexpected access restrictions

Additional services are requested on the day, such as packing, assembly, or additional drops

Delays occur outside our control, including waiting time due to keys not being available, incomplete paperwork, or other third-party issues

Any such additional charges will be calculated on our current rates and will be payable in accordance with the payment terms set out below.

5. Payments and Deposits

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, particularly for larger moves, long-distance work, or during busy periods. Where a deposit is required, your booking will not be fully confirmed until the deposit has been received.

Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services on the day of the move. We reserve the right to require full payment or part payment in advance for certain bookings, at our discretion.

If payment is not made when due, we may:

Refuse to commence or continue with the Services

Retain possession of the Goods until full payment is received, subject to applicable law

Charge interest on overdue amounts at a reasonable rate from the due date until the date of actual payment

Any bank charges, payment processing fees, or costs arising from failed or reversed transactions may be passed on to you.

6. Cancellations and Changes

You may cancel or amend your booking by contacting us directly. The following cancellation terms will normally apply, unless otherwise stated at the time of booking:

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a future booking at our discretion.

If you cancel within 24 to 72 hours of the scheduled start time, we may retain some or all of the deposit to cover allocated time and resources.

If you cancel less than 24 hours before the scheduled start time, or fail to be present when we arrive at the agreed collection address, we reserve the right to charge up to the full quoted amount.

Rescheduling is subject to availability. Where possible, we will endeavour to accommodate changes to dates or times, but this cannot be guaranteed. Changes that materially alter the nature or scope of the Services may result in a revised quotation.

We may cancel or reschedule a booking due to events beyond our reasonable control, such as severe weather, vehicle breakdown, strike action, road closures, accidents, or illness. In such cases, our liability will be limited to the return of any deposit paid for the affected booking or rescheduling at no additional cost, and we will not be liable for any indirect or consequential losses you may incur as a result of such cancellation.

7. Client Responsibilities

You are responsible for:

Ensuring that all Goods are properly packed, protected, and ready for transport, unless we have agreed to provide packing services

Ensuring that all Goods to be moved are clearly identified and that no items are left behind unintentionally

Arranging suitable parking for our vehicle at both the collection and delivery addresses, including obtaining permits where required

Ensuring safe and reasonable access to the property, including informing us of any access issues or restrictions in advance

Being present, or ensuring that an authorised representative is present, at the collection and delivery addresses for the duration of the move to provide instructions and sign any relevant paperwork

You must not request that we transport any items that are hazardous, illegal, flammable, explosive, contaminated, or otherwise unsuitable for carriage. This includes, but is not limited to, gas cylinders, fuel, chemicals, paint, firearms, and illegal substances.

8. Excluded and Special Items

Unless explicitly agreed in writing, we do not accept responsibility for the transport of the following items:

Jewellery, watches, precious metals, stones, or similar valuables

Cash, financial documents, or important personal documents such as passports and certificates

High-value artwork, antiques, or collections requiring specialist handling or insurance

Perishable goods, plants, or animals

If we agree to move any such items at your request, it will be entirely at your own risk, and our liability in respect of these items will be excluded to the fullest extent permitted by law.

9. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage to Goods is subject to the following limitations:

We will not be liable for any loss, damage, or deterioration arising from normal wear and tear, pre-existing defects, inadequate packing by you, or inherent vice of the Goods.

We will not be liable for damage to furniture or items that require disassembly or reassembly, unless we have specifically agreed to undertake this work and it is carried out by us.

We will not be responsible for damage to premises or property where such damage arises from inadequate protection at the property, difficult access, or factors beyond our reasonable control.

We will not be liable for loss or damage unless it is proved that such loss or damage was caused by our negligence or breach of contract while the Goods were in our custody and control.

Our liability for any claim arising out of or in connection with the Services shall, to the maximum extent permitted by law, be limited to the lesser of the cost of repair or replacement of the damaged Goods, or a reasonable cap per booking, as may be notified to you or implied by our standard insurance cover.

We will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, loss of use, emotional distress, or losses arising from delays beyond our reasonable control.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

10. Timeframes and Delays

Any timescales, arrival times, or completion times provided by us are estimates only and are not guaranteed, unless we have expressly agreed a fixed time in writing. While we will make reasonable efforts to arrive and complete the work within agreed windows, unexpected delays may occur due to traffic, road incidents, weather conditions, or other causes beyond our control.

We will not be liable for any loss or expense you incur as a result of delays, unless a specific, guaranteed service has been agreed and paid for, and it is proven that the delay was solely due to our negligence.

11. Insurance

We maintain appropriate insurance cover for our vehicles and, where applicable, for public liability and goods in transit, subject to the terms, conditions, and exclusions of the relevant policies.

It is your responsibility to ensure that you have adequate additional insurance in place for any Goods of high value or special importance, as our standard liability and insurance may not cover such items in full. Details of our standard cover can be provided upon request.

12. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of rubbish, builder’s waste, hazardous materials, or other controlled waste unless this has been specifically agreed in advance and appropriate arrangements have been made.

If we agree to take items for disposal, they will be handled in compliance with relevant laws and regulations, and additional charges may apply for collection, transport, and disposal fees.

You must not request that we dispose of any items unlawfully or in a manner that breaches environmental regulations. We reserve the right to refuse to carry or dispose of any item that we consider to be waste for which we do not hold the necessary authorisation or for which suitable arrangements have not been made.

13. Complaints

If you are dissatisfied with any aspect of the Services, you should inform us as soon as reasonably possible so that we have an opportunity to address the issue. Where a complaint relates to alleged loss or damage to Goods, you should notify us in writing within a reasonable period after completion of the Services and provide supporting details and evidence where possible.

We will consider all complaints in good faith and will aim to respond promptly. Our consideration of a complaint does not constitute an admission of liability.

14. Data Protection and Privacy

We will collect and use your personal information only to the extent necessary to manage bookings, provide the Services, process payments, and communicate with you. We will take reasonable steps to keep such information secure and will not sell or share your details with third parties except where required to perform the Services, process payments, or comply with legal obligations.

By making a booking, you consent to us using your contact details for the purposes of managing your booking and any related administration.

15. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking. Any material changes will be made available on request or via our usual communication channels.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van Capham, you acknowledge that you have read, understood, and agree to these Terms and Conditions.